The Commonwealth Department of Social Services published on 29 September 2015 a new Home Care Packages Operational Manual, replacing the Home Care Packages Programme Guidelines 2014.

The Operational Manual is a useful guide for providers to support the delivery and management of the Home Care Packages Programme on a consumer directed care basis.

Click here for a copy of the Operational Manual.

Key changes from the Guidelines include:

• Updated information on fees and charges;
• Expanded information for providers on the care planning process; and
• Detailed information for providers when establishing individualised budgets and monthly statements with their consumers