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What would your initial reaction be if a kangaroo suddenly appeared before you while driving?
Surely any loss of control and subsequent crash would be the kangaroo's fault, right?
Guess again!
Recently, the Australian Financial Complaints Authority backed insurers in three separate vehicle claims lodged by customers claiming the appearance of a kangaroo had resulted in them crashing their vehicles.
In a decision of the NSW Supreme Court given on 26 November 2020, the Court has found that AFCA has no jurisdiction to determine a dispute against an AFSL holder where the complaint arises from the conduct of its representative allegedly acting outside their authority.